Payment & Shipping

Shipping costs for parts / accessories within Germany: 3,95 €

Free shipping within Germany on all orders of parts / accessories over 100 €!

Shipping costs for parts / accessories within the EU: 10,95 €

49,95 € shipping on all bikes with a German delivery address (mainland only)!

We only use DHL when shipping Mountain, Cross and Kids bikes. Trekking and City bikes are shipped with trans-o-flex.
 
Shipping Bikes to the following countries
49,95 € German mainland  (Kids Bikes also 49,95 €)
149,95 € Andorra, Austria, Belgium, Bosnia and Herzegowina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City
(Unfortunately, because of the COVID-19 pandemic our shipping partners will not ship outside of Germany.)
179,95 € United Kingdom
(Unfortunately, because of the COVID-19 pandemic our shipping partners will not ship outside of Germany.)
Attention We do not ship Trekking and City bikes outside of Germany!

The shipping company may need to contact you, therefore you must give us your telephone number when buying a bike.

We do not ship to post office boxes.

We do not ship bikes within Wartburg County, Thuringia, Germany.

All shipped bikes are ineligible for a free inspection.

All shipping costs include insurance and VAT.

As a general rule, we will not ship used bikes.

Damage of goods during transport
if your order arrives and the carton or package is damaged (obvious damage), inspect the contents and immediately file a claim with the shipping company. Because of insurance-related requirements, you must also contact us within two business days and report the problem. If you discover that your order is damaged after opening an undamaged carton or package (hidden damage), file a claim with the shipping company within 24 hours. Once again, because of insurance-related requirements, you must also contact us within two business days and report the problem.

Self Pick-Up
- Pick-up time must be agreed upon beforehand either per email or telephone.
- Pick-up is only possible Monday through Friday 10:00-18:00 and Saturday 9.00-14:00.
- Cash and EC card are the only payment methods accepted.